FAQ

1. Can I get samples for testing before placing a batch order?

Yes. Samples are either free or charged, but the shipping cost is borne by the customer.

2. What is your delivery lead time?

Sample orders: 3–5 working days; bulk orders: completed within 15 working days after order confirmation.

3. What is your warranty policy?

Within 2 years, any quality-related issues will be covered by a one-time full replacement of defective products.

4. What is the procurement process?

Submit inquiry with requirements → Sample making → Sample approval → Quotation → Proforma Invoice (PI) → PI confirmation → Payment arrangement → Production → Shipment

5. What are your trade terms?

EXW, CPT, FOB, CIF, DDU, DDP are all acceptable.

6. Can I customize products with my own logo, size, and shape?

Yes, but the MOQ (Minimum Order Quantity) is subject to negotiation.

7. What are your payment methods?

T/T, D/P, L/C, PayPal.

8. Which courier services do you use?

FedEx, DHL, TNT, UPS, with discounts up to 80%.

9. How are your products different from competitors'? What are your advantages?

We offer a full range of high-frequency magnet wire products, including litz wire, rectangular enameled copper wire, round enameled copper wire, triple-insulated wire, etc., to meet various requirements. We support small-batch customization, ensuring quality and delivery even during your R&D or startup phase.

10. Do you charge a mold fee? How much? Is it refundable? How?

A mold fee applies for special customized products, and the amount depends on the specific specifications. The mold fee is refundable after a certain order quantity is reached.

11. Do you have a Minimum Order Quantity (MOQ)?

Yes, the MOQ is determined based on the wire specification and type.

12. What testing equipment do you have?

Laser diameter gauge, high-voltage spark tester, elongation tester, spring-back tester, withstand voltage tester, solderability tester, R esistance Tester etc.

13. What are your specific product categories?

Litz wire, rectangular enameled copper wire, magnet wire, self-bonding wire, TIW (triple-insulated wire), OCC wire, silver wire, silver-plated wire.

14. Which customers or markets are your products suitable for?

Our products are ideal for applications requiring high efficiency and space-saving solutions in high-frequency AC environments, including power electronics & power supplies, EV on-board chargers, wireless charging systems, green energy, communications & IT, medical equipment, industrial robots, servo motors, etc.

15. Which countries or regions have you exported to?

Major markets include Europe and the US, as well as South Korea, Japan, India, and Southeast Asia.

16. Are your products cost-effective? In what ways?

We offer a full range of products with high quality, short lead times, and support for customization and mixed batches, meeting your one-stop purchasing needs.

17. How do you keep customer information confidential?

We can sign a non-disclosure agreement (NDA) upon request and commit to strictly abiding by its terms throughout the entire cooperation process.