How to handle if goods are damaged by transit?

Packaging by Tianjin Ruiyuan is very strong and firm. Customers who have ordered our products think highly of our packaging details. However, no matter how strong the packaging is, there are still possibilities that the parcel could face rough and careless handling during transportation and couldn’t withstand it at all. Don’t worry, we will teach you a small tip for you to “turn waste into treasure”.

First, find and locate the very center of damaged wire part on the spool, then you will need a small paper knife to gently lift it up till its breakage. If there are severe damage on the wire, the tip of the knife should go deeper; if the damaged part is shallow, the tip of the knife should go shallower.

Then, gather the broken wires together, pull them up along the spool body, and continuously pull them out. After repeating the above action, you will find that damaged wire will become less and less. Eventually, there will be only one strand of wire left at your hand and the damaged wire is gone. After finishing dealing with damaged wire, you can conduct a salt water pinhole test and a voltage test on wire left as these two tests are very essential to judge whether wire is qualified.
With the above treatment, if your problem still cannot be solved, don’ t worry, Tianjin Ruiyuan will take our responsibilities to help you handle and you can ask our team directly for help.

Therefore, please rest assured that Tianjin Ruiyuan Electric Material Co., Ltd. is a enterprise having a strong sense of responsibility with experience of over 23 years specializing in electromagnetic wires. Our team is composed of professional technical engineers with over 30 years of experience in the industry, as well as sales engineers who speak multiple languages. Various problems from customers can be solved well with our team’ s supports. Having trust on Tianjin Ruiyuan will be absolutely right and your most wise decision!


Post time: Mar-27-2024